AFTER SALES SERVICE

We have an excellent after sales service team which is committed to having all our systems working perfectly at our customers' factories. They are in constant dialogue with the end user to monitor the working of the system. The service team always has a back up to attend any emergency break down call, in addition to routine visits.

All our systems come with a warranty for the performance of the system against design, workmanship, and material defects. The end-user is requested to follow a routine maintenance procedure and we render all other services.

Our service team monitors the system for 15 days (minimum) after installation, training the end user in the setting and maintenance procedures. Our service team works round the clock, without disturbing the regular production to support the customer.

We concentrate more on training the customer in all the setting procedures and trouble shooting, to reduce the down time, which is very handy in the case of customers being at a remote place. Our service team works as a team with the end-user having an active participation in making the system functioning continuously. This approach has been the main reason for our many repeat customers.