Components |
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Systems |
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Facilities |
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AFTER SALES
SERVICE |
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We have an excellent after sales service
team which is committed to having all our
systems working perfectly at our customers'
factories. They are in constant dialogue
with the end user to monitor the working of
the system. The service team always has a
back up to attend any emergency break down
call, in addition to routine visits.
All our systems come with a warranty for the
performance of the system against design,
workmanship, and material defects. The
end-user is requested to follow a routine
maintenance procedure and we render all
other services.
Our service team monitors the system for 15
days (minimum) after installation, training
the end user in the setting and maintenance
procedures. Our service team works round the
clock, without disturbing the regular
production to support the customer.
We concentrate more on training the customer
in all the setting procedures and trouble
shooting, to reduce the down time, which is
very handy in the case of customers being at
a remote place. Our service team works as a
team with the end-user having an active
participation in making the system
functioning continuously. This approach has
been the main reason for our many repeat
customers. |
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